AI Receptionist for Veterinary Clinics
After-hours emergencies. Medication refills. New-pet intakes. Answered 24/7, in your existing phone system.
Veterinary calls cluster at the worst times — early mornings, evenings, weekend emergencies. Owners with anxious pets don't wait on hold. Evolvegen AI triages emergencies to your on-call line, books routine visits, and handles the questions that don't need a vet tech.
- Books into ezyVet, Avimark, Cornerstone
- Emergency triage to your on-call line
- Medication refill request intake
- New-pet intake forms by SMS
- Custom voice, calm tone for anxious owners
- HIPAA-eligible infrastructure
No long contractsHIPAA-eligible infrastructure14-day pilot guarantee
We’re not trying to replace your best receptionist.
A great human beats us on warmth and complex negotiation. A human can’t cover 24/7. The honest answer is: use both.
Straightforward pricing.
One-time setup covers the custom build. Monthly covers hosting, voice minutes, and ongoing adjustments. No per-call fees, no surprise charges, no annual contract.
Overflow and after-hours coverage.
- Call answering + booking
- Custom FAQ + voice tone
- Calendar or practice software sync
Full reception layer. What most clinics start with.
- Everything in Starter
- Insurance verification triage
- SMS appointment reminders
- After-hours emergency escalation
Adds two-way patient SMS and intake forms.
- Everything in Pro
- Two-way patient SMS agent
- New-patient intake forms
Most clinics start with Pro. Unsure? Book the 15-minute demo and we’ll recommend based on your call volume.
Our 14-day pilot guarantee.
We only want to work with practices where this is obviously working. So we put our own fee on the line.
Within 14 days, hit one of these
Reduce missed-call rate by 40% or more.
Measured against your 3-month call log average before go-live.
Book at least 10 appointments it would have otherwise missed.
Verified against your calendar.
If neither happens, you tell us and we refund your setup fee in full. No questions, no strings, no forms to fill. You keep what we built. You’re out the monthly retainer only.
We measure this with your call logs and calendar. We’ll walk through it together on day 14. No gaming, no fine print.
Voice minutes consumed during the 14 days are pass-through costs and not refundable. Typically $40 to $80.
Most clinics we talk to miss 25 to 45% of calls. The math isn’t close. If yours isn’t one of those, we’d rather find out in 14 days than string you along for six months.
Will my patients know it’s AI?
Yes, if they ask or listen carefully. We don’t pretend otherwise. It sounds natural but we don’t impersonate a human staff member. The voice introduces itself as the clinic’s AI assistant. Most patients don’t mind once they realize it books their appointment faster than voicemail does.
Is this HIPAA compliant?
The AI handles scheduling, hours, and FAQ. Areas that touch protected health information lightly. For your peace of mind: call recordings are encrypted at rest, our infrastructure runs on HIPAA-eligible services, and we sign a Business Associate Agreement on request. We also do NOT use call content to train the underlying voice models. We’re happy to walk through the technical details on the demo.
What happens when it doesn’t understand someone?
It tries to clarify once, then offers to transfer the call or take a message. It doesn’t dig in or argue. You see every missed-understanding in the daily log so we can refine the training.
What about emergencies?
Every deployment includes an emergency escalation path. The AI listens for urgency keywords and specific phrasing (“chest pain,” “bleeding won’t stop,” “pet is unresponsive”). When triggered, it gives the patient your emergency line and sends you a text or Slack message in parallel. We tune this list with you during the build.
Can we pause it or turn it off?
Yes. You get a one-line text command to pause or resume. Some clinics turn it off during holiday weeks or when a new human receptionist is training. No penalty.
Who built this? Is it just a ChatGPT wrapper?
No. The voice layer is Retell AI with a custom-trained voice and instruction set. The orchestration, calendar sync, and reporting are custom-built on n8n. Guryash Dhall built the first deployment for his own multi-venture schedule before offering it to practices. More on the About page.
Can we cancel?
Any time, with 30 days’ notice. Month-to-month after setup. If you cancel in the first 14 days, the guarantee applies (see above).
What about voice minutes overages?
Included minutes in each tier cover most clinics comfortably. If you go over (rare), it’s $0.08 to $0.10 per minute. You see live usage in the dashboard, and we send a text if you’re tracking to exceed 80% by mid-month.
Can we customize the voice and tone?
Yes, extensively. You choose from a voice library (male or female, American or Canadian accent, warm or professional) and we train it on your actual clinic’s phrasing. Most clinics send us two to three sample calls to model the tone from.
Book a 15-minute demo.
Tell us a bit about your clinic and we’ll reach out within one business day with a time that works. On the call, we’ll walk through a live recording of an AI receptionist handling a call from a clinic similar to yours. If it looks like a fit, we’ll scope a build.
- 15 minutes, nothing to prepare
- We show a real call recording, not a slide deck
- You decide if it’s a fit by the end
Prefer email? hello@evolvegen.ai